Who this applies to
This Privacy Policy applies to all users of the Giftwyz platform, including our website, mobile applications, and associated services (collectively, the “Services”). Whether you are sending a gift, receiving a gift, or exploring our business solutions, this document outlines our commitments regarding the processing of your personal data.
What information we collect
What you give us directly
When you interact with Giftwyz, we collect information that you choose to provide to us. This includes:
- Name, email address, phone number, mailing/billing address
- Username and password
- Contact preferences and authentication data
Sensitive information
We do not intentionally collect sensitive personal information (such as racial or ethnic origin, political opinions, or health data) unless absolutely necessary for a specific service feature and with your explicit consent.
Payment information
When you purchase a gift, your payment details are processed securely by our trusted third-party payment processors. Giftwyz does not store your full credit card numbers on our servers.
Social login
If you choose to sign up or log in using a third-party social account, we receive basic profile information governed by the privacy settings of that respective platform.
From your device/app automatically
We automatically collect certain technical data when you use our Services, such as IP addresses, browser types, operating systems, and basic usage analytics to ensure our platform functions correctly.
Why we use your information
We use your information to operate, evaluate, and improve our business. This includes fulfilling gift orders, communicating with you about your account, personalizing your experience, detecting and preventing fraud, and complying with legal obligations.
Legal basis for processing (EU/UK/Canada users)
If you reside in regions requiring a specific legal basis for data processing, we rely on the following: performing our contract with you, our legitimate business interests, compliance with legal obligations, and, where applicable, your explicit consent.
AI-powered features
To enhance your gifting experience, we utilize artificial intelligence to provide personalized gift recommendations. Data processed by these AI models is stripped of direct identifiers where possible and is used solely to improve our recommendation accuracy.
How long we keep your data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal compliance).
How we keep your data safe
We implement industry-standard technical and organizational security measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure.
Children
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received data from a child, we will delete it immediately.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You can exercise these rights through your account settings or by contacting our privacy team.
Do-Not-Track
Some web browsers transmit “Do Not Track” signals. Because there is no universal standard for processing these signals, we currently do not respond to them, though we provide other opt-out mechanisms as described in this policy.
Your account
You have control over the information within your Giftwyz account. You can update your profile details, modify communication preferences, or initiate account deletion at any time through the application settings.
Policy updates
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our dedicated privacy team.
Social logins
When using social login features, you authorize us to access specific information stored by the social network. The data we receive is determined by your settings with that provider, and we use it exclusively to create and authenticate your Giftwyz account.